Terms of engagement

All client work is performed under a detailed statement of work (SOW) agreed in writing before development begins. We operate primarily under three delivery models, detailed on our How We Deliver page:

Managed Delivery (Default): We build, deploy, monitor, and maintain the system on our managed infrastructure. You receive full administrative access, operational documentation, and ongoing support.

Source Handover on Request: Available only when explicitly agreed in writing prior to project kick-off. Scope, repository transfer, build documentation, and transitional support are defined in the engagement quote.

Embedded Senior Engineer: A senior engineer collaborates directly within your existing engineering team for an agreed term.

Whether source code or deployment is provided depends on the project and what you need. It is not included in every engagement.

Under our default managed delivery model, FusionTechMark retains the source code and deployment infrastructure, granting the client an exclusive, commercial right to use and operate the system for their business needs. Client data, customer databases, uploaded documents, business logic secrets, and branding remain 100% the sole property of the client at all times.

Where source-code handover is contracted, intellectual property transfer occurs upon receipt of final milestone payment in accordance with the written agreement. Pre-existing proprietary libraries and open-source dependencies remain subject to their respective licensing terms.

Engagements are milestone-based. We do not publish fixed or generic prices publicly; every engagement is scoped following a Free Workflow Audit based on technical requirements and timeline constraints.

Standard software builds follow agreed milestone stages (such as architecture & discovery kickoff, functional staging milestone, and final production launch). Work commences only after the initial milestone agreement is executed. Invoices are due within 14 calendar days of issuance unless otherwise stipulated.

We work in iterative sprints with weekly reviewable builds. Feedback on features within the agreed scope is addressed directly within the active development cycle.

If new features, integrations, or operational workflows arise that exceed the initial written specification, we provide a clear written addendum detailing the timeline and commercial adjustment before any out-of-scope work begins.

Every completed custom software deployment includes a 30-day warranty period starting from production launch. During this period, any software defects or errors inconsistent with the agreed specification are resolved at no additional cost.

Following the warranty period, managed clients transition to ongoing maintenance and support plans covering infrastructure monitoring, security updates, data backups, and feature enhancements.

Both parties agree to treat all business information, source assets, database schemas, financial figures, customer details, and trade secrets as strictly confidential.

We execute mutual non-disclosure agreements (NDAs) prior to reviewing proprietary internal systems or clinical/logistical workflows. Client details and architectures are never published as case studies without prior written consent.